Niseko Annupuri Residences
Reservation Terms and Conditions
Thank you for choosing us for your stay. We strive to provide a comfortable and enjoyable experience for all our guests. These terms and conditions are a binding agreement between the guest and Annupuri Properties, the property manager for Niseko Annupuri Residences. By booking your reservation, you acknowledge and accept the terms and conditions outlined in this policy.
Reservations
Reservation requests can be made by email or our on-line booking site. Please provide your desired dates, the number of guests, including any children and your name and contact email and phone number. A 20% non-refundable deposit, inclusive of taxes, is required to secure your reservation. Reservations are not considered confirmed until your deposit is received.
Final Payments
Winter Season (November 20 – April 30)
Payment of the remaining final balance, inclusive of taxes, is due 60 days prior to your check-in date.
Non-Winter (May – November 19th)
Payment of the remaining final balance, inclusive of taxes, is due 15 days prior to your check-in date.
If we do not receive the remaining final balance by the due date, we reserve the right to cancel the reservation with no refund of the deposit or other payments made.
Payment terms
The deposit and final balance are payable in Japanese yen by either credit card or bank transfer. Overseas and local Japanese bank transfer and processing fees are the responsibility of the customer.
Cancellations
Cancellations must be in writing by email, and the following penalties will apply.
Winter Season (November 20 – April 30)
- 60 days before check-in date: 20% of the total cost (non-refundable deposit)
- Less than 60 days before check in date: 100% of total reservation cost
Non-Winter (May – November 19th)
- 15 days before check-in date: 20% of the total cost (non-refundable deposit)
- Less than 15 days before check in date: 100% of total reservation cost
Refunds, if due will be issued via the same payment method used for the reservation, net of all bank processing and transfer fees.
Cancellations and changes will be subject to this policy regardless of snow or other weather conditions.
Changes to Reservations
Any changes to your reservations, including dates or number of guests are subject to availability, and must be made in advance. Reductions in the number of nights being will result in the cancellation policy being applied to the nights being reduced.
Annupuri Properties and/or its agents reserve the right, to modify or cancel reservations, and in this event the full amount paid by the customer will be refunded, which shall 100% cover all liabilities by Annupuri Properties and/or its agents to the customer. Annupuri Properties reserves the right to decline or evict any member of any party at any time should their actions or behavior create a nuisance or threat to other guests, employees, or staff. No refunds will be made for evictions with cause.
Force Majeure
We reserve the right to modify or cancel reservations in the event of unforeseen circumstances or force majeure, such as natural disasters, severe weather conditions, or other events beyond our control. In such cases, we will make reasonable efforts to accommodate guests with alternative arrangements or provide a refund, as applicable
Housekeeping
Mid-stay cleaning service is provided once a week for stays of more than 7 nights . (10 nights in Green season). Mid-stay cleaning includes, towel & sheet changes, vacuuming and wiping, and garbage removal. Requests for more frequent cleaning must be made at the time of reservation and will be subject to an additional charge.
Prior to check out, guests should leave the villa in a reasonably clean state, with kitchen utensils / dishes either cleaned or in the dishwasher, and all garbage separated and placed in the bins provided. Furniture should not be moved, but if any has, should be returned to its original spot. Should guests fail to follow these rules, we reserve the right to charge for additional cleaning.
Damages
We strive to provide a comfortable and enjoyable experience for all our guests. To ensure the protection and maintenance of our property, we have implemented the following damage policy.
A thorough inspection of the property will be conducted before and after your stay. We shall document the condition of the property, including the inventory and furnishings, to ensure accountability.
You, as the guest, are responsible for maintaining the property in good condition during your stay.
Please report any existing damages or issues upon your arrival to avoid misunderstandings, and any accidental damages or breakages during your stay immediately. Prompt reporting allows us to potentially minimize damage charges.
Repair or replacement costs for any damages or losses caused by negligence, misuse, or intentional acts by guests or their visitors will be charged accordingly.
Waiver of Liability
Annupuri Properties shall not under any circumstances be liable for any damages, loss, theft, accidents, delays or other issues that may occur to to any guests or their property.
Non-Smoking and No Pets Policy
Smoking, including the use of cigarettes, cigars, pipes, e-cigarettes, and any other smoking devices, is strictly prohibited inside the property and in any enclosed or covered areas, including balconies and decks.
Pets, including but not limited to dogs, cats, birds, reptiles, rodents, and any other animals are not allowed inside the villas.
Any guests who smoke or bring pets into the villas will be subject to a ¥500,000 penalty, and possible eviction from the property with forfeiture of rental fees for all days remaining.
Transportation
Transportation to and from the villa is the responsibility of the customer. No refunds of reservations or any other services will be provided for delayed arrival for any reason, including flight delays or travel being impaired by weather conditions. We will not be responsible for providing additional accommodation should guests be unable to leave Niseko for any reason, including weather.
Insurance
We advise all guests to enroll in comprehensive insurance to cover medical expenses, personal accidents, damages, losses, theft, cancellation fees and loss of deposit.